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October 25, 2004 - 05:47 PM
Not at all frustrating
Phone: Hello! Bonjour! You've reached Rogers Wireless. Pour le service en francais, dit "francais."
Me: ...
Phone: For your convenience and so that we could fire a whole bunch of people who never did anything wrong except trust us and are now probably sleeping under bridges or might be dead we don't really care, and also in order that we may infuriate you to the point of ruining your entire week, we have introduced a new automated help system. Please say the telephone number associated with your account, starting with the area code.
Me: Five one nine seven four... shit, wait, that's my home number.
Phone: I heard "nine one nine eleven two seven eight six four three two one blast-off." Is that right?
Me: No.
Phone: Great! Please hold.
Me: ...
Phone: We were unable to locate an account associated with that telephone number. Did you say "nine one nine eleven two seven eight six four three two one blast-off"?
Me: No.
Phone: My mistake. Please say the telephone number associated with your account. Again.
Me: Five one nine five five five four zero one three.
Phone: I'm sorry, I didn't get that. Please say the telephone number associated with your account. I'll pay attention this time, I promise.
Me: Types number using keypad
Phone: Thanks! I'm now accessing that account.
Me: Sigh.
Phone: Now you can say what you'd like help with. For example, for help with general information, say "general information." Though to be honest it doesn't really matter, because whatever you say I'm going to give you general information anyway. Go ahead! Try it!
Me: Er... Roaming?
Phone: You have accessed the general information section of our automated system. To--
Me: No. NO. ROAMING.
Phone: I'm sorry, I didn't get that. Did you want general information?
Me: NO!
Phone: My mistake. What did you want help with today?
Me: I WANT TO TALK TO A PERSON.
Phone: You have accessed the general in--
Me: NO! Operator?
Phone: I'm sorry, I didn't get that. Could you try saying it again, only this time in a Canadian accent? Maybe that'll work.
Me: I waaaaant to taaaalk to a hooooman.
Phone: Haha! That was terrible! I can't believe you degraded yourself like that. And I still don't understand. Do you want to hang up really hard, punch the wall repeatedly and then write an angry letter to whichever dangerously short-sighted recipient of the Special Olympics "everyone's a winner!" medal decided to install a voice-activated system in one of the most multicultural nations on earth?
Me: Yes. You fucking computerized asshole. I cannot even begin to describe how much I loathe you and everything you represent.
Phone: Great! You have accessed the general...
Repeat until sun explodes.


Comments and trackbacks
Here are the erudite, piercing and profoundly arousing comments and trackbacks left so far by my alert readers regarding this entry (you too can make me tumescent by leaving a comment of your own):
You're very funny.
Hagfish – November 23, 2004 06:07 AM
You'd be amazed how many people tell me that. Though they mostly mean funny-strange rather than funny-haha. I'll take what I can get though.
Ross Thomas – November 23, 2004 02:07 PM
You ARE very funny.
Funny-ha-ha as well as funny-strange-smelly-man-who-is-talking-to-the -air.
That was a perfect description of the average voice-activated help system. I loath them. LOATH them.
Dean – November 30, 2004 03:57 PM
Oh my, oh my, this was funny. I'm glad I decided to stalk ... er, read through your old entries.
Sisyphus – December 9, 2004 11:51 AM
I love your rants...
muuuaahhh!
marvXOXO
Anonymous – May 5, 2006 09:16 PM
you f'cker.... i admire your honesty. wish i could be the same. maybe another couple of...
RANTS!
marv
Anonymous – May 5, 2006 09:17 PM
Ha! I wish I had read this sooner... I'm manager of web applications for a telecom software company that makes speech rec systems like this, and your overview was halarious! Thanks for the chuckle!
NetChick – June 21, 2006 04:28 PM
Hi
You are The Best!!!
G'night
Terabanitoss – May 7, 2007 11:45 PM
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